В2. Дополнительный материал

ПРЕДМЕТНАЗВАНИЕИЗДАТЕЛЬISBNService SupportService SupportOGC/HMSO0 11 33Service DeliveryService DeliveryOGC/HMSO0 11 330017 4Service ManagementSecurity ManagementOGC/HMSO0 11 330014 XApplicationsApplication ManagementOGC/HMSO0 11 330866 3InfrastructureICT Infrastructure ManagementOGC/HMSO0 11 330865 5ImplementationPlanning to Implement Service ManagementOGC/HMSO0 11 330905 8General ITSMThe Guide to IT Service ManagementAddison Wesley0 20 173792 2HumorNot the IT Infrastructure LibraryGiggle Production0 95 334690 0

В.3. Веб-сайты

OGChttp://www.ogc.gov.ukITILhttp://www.itil.co.ukEXINhttp://www.exin.nlISEBhttp://www.bcs.org.uk/iseb itSMF-AUhttp://www.itsmf.org.auitSMF-BEhttp://www.itsmf.beitSMF-CAhttp://www.itsmf.caitSMF-DEhttp://www.itsmf.deitSMF-NLhttp://www.itsmf.nlitSMF-SAhttp://www.itsmf.org.zaitSMF-UKhttp://www.itsmf.comitSMF-USAhttp://www.itsmf.netITSM PORTALhttp://en.itsmportal.netITIL/ITSM Worldhttp://www.itil-itsm-world.comThe ITIL Tooling Pagehttp://tools.itsmportal.netITIL worldhttp://www.itilworld.comLoyalist Collegehttp://www.itilexams.com